How Amex GBT defines SMEs

Small, midmarket enterprises are companies with a total travel spend of less than 30 million dollars.

Amex GBT and SME

SMEs already account for more than half of our transaction volume and profitability – offering a substantial business potential within this segment.

They have untapped growth potential

Our SME customer base consist of millions of active travelers. And you can connect with this fragmented yet valuable market segment through the Global Hotel Program.

We plan to supercharge SME growth by:

Winning new business in the SME segment

We're investing in our marketing to drive new leads, as well as adding new roles to convert those leads into customers and trading.

Improving the booking experience of SME segment

We're investing in enhancing the user experience to increase customer share.

We plan to supercharge SME growth by:

Winning new business in the SME segment

We're investing in our marketing to drive new leads, as well as adding new roles to convert those leads into customers and trading.

Improving the booking experience of SME segment

We're investing in enhancing the user experience to increase customer share.

What this means for the Global Hotel Program

The Global Hotel Program has a special rate for SME business, which includes:

Special rates only offered to SME clients

Separate rate access codes

Enhanced preferencing in all booking tools

PLUS

Mandatory inclusion of breakfast and Wi-Fi on top of two other perks, that include (subject to availability):

  • complimentary upgrades
  • late check outs
  • waiving of early checkout fees
  • food and beverage discounts
  • additional hotel loyalty points
  • and more

Commissionable and 5% backend fee on all business received through SME.

The Global Hotel Program has a special rate for SME business, which includes:

Special rates only offered to SME clients

Separate rate access codes

Enhanced preferencing in all booking tools

PLUS

Mandatory inclusion of breakfast and Wi-Fi on top of two other perks, that include (subject to availability):

  • complimentary upgrades
  • late check outs
  • waiving of early checkout fees
  • food and beverage discounts
  • additional hotel loyalty points
  • and more

Commissionable and 5% backend fee on all business received through SME.

All users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service.

GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.

This document contains unpublished, confidential, and proprietary information of American Express Global Business Travel (Amex GBT). No disclosure or use of any portion of these materials may be made without the express written consent of Amex GBT.

© 2025 GBT Travel Services UK Limited.